Privacy Policy

Who is responsible for your data

Tragram F.Z.C is the controller of personal data processed through Tragram, unless a specific feature or contract says otherwise. Our registered address is B.C. 6010546, Ajman Boulevard-A Building, Ajman Free Zone, Ajman, United Arab Emirates.

If you use Tragram for an organization, both the organization and the individual account users may have privacy responsibilities depending on how the organization configures Telegram channels and trading accounts.

Data we collect

• Account data such as name, email, phone number, language, country, authentication events, and account settings.
• Telegram connection data such as linked session metadata, selected channels, message identifiers, parsed signal text, parser outputs, and skip or diagnostic reasons.
• Trading workflow data such as connected MT account metadata, symbols, order requests, execution status, trade history, risk settings, take-profit and stop-loss settings, logs, and audit events.
• Billing and subscription data such as plan, invoices, payment provider references, trial eligibility signals, refund requests, payment status, and fraud-prevention metadata.
• Technical data such as device/browser information, IP address, cookies or similar identifiers, session tokens, API logs, error logs, notification tokens, and security events.
• Support and communication data such as contact requests, messages, support history, notification preferences, and related attachments or screenshots you provide.

How we use data

We use personal data to authenticate users, connect Telegram and MT workflows, parse signal messages, execute the settings you choose, display account and trade status, process subscriptions, handle refunds, deliver notifications, provide support, prevent abuse, improve reliability, and comply with legal or payment obligations.

Where AI-assisted parsing is enabled or required to interpret a signal, message content and related context may be processed by AI systems to extract possible symbol, direction, entry, stop-loss, and take-profit information. AI output can be wrong, incomplete, or affected by the source message format.

Legal bases and legitimate interests

Depending on your location and the feature used, we process data to perform our contract with you, comply with legal obligations, protect legitimate interests such as security and fraud prevention, respond to your consent where required, or protect vital platform integrity.

You can withdraw optional consent where a feature depends on consent, but this may disable the related functionality.

Processors and third-party services

We share data with service providers only where needed to operate Tragram. These may include hosting and infrastructure providers, database and logging providers, payment processors, email/SMS/WhatsApp/push notification providers, analytics and security tools, AI processing providers, Telegram-related integrations, MT/broker connectivity components, and professional advisers.

Payment details are handled by the payment provider shown at checkout. Tragram does not need full card data to provide subscription status. Third-party platforms such as Telegram, MetaTrader, and your broker process data under their own terms and privacy notices.

Retention schedule

Our standard retention period for operational records is 90 days unless the data is still needed for the purposes below.

• Account and subscription data is retained while your account or subscription is active and for the period needed for tax, accounting, legal, billing, dispute, refund, chargeback, fraud-prevention, and compliance obligations.
• Telegram skip diagnostics are normally retained for up to 14 days, and read notification records are normally cleaned after 30 days.
• Refresh sessions normally expire after 30 days. Database backups are normally retained for up to 14 days.
• Aggregated administrative analytics may be retained for up to 180 days where needed for operational reporting.
• When you delete your account, Tragram can process the deletion immediately or after a 7-day grace period. Direct identifiers are anonymized and active credentials, sessions, and connected account access are removed, while limited records may remain where necessary for legal, security, fraud-prevention, payment, dispute, or operational reasons.

Security

We use administrative, technical, and organizational measures designed to protect personal data, including access controls, encryption in transit, credential protection, logging, and monitoring. No online service can guarantee absolute security.

You must keep your Tragram, Telegram, email, phone, MT, and broker credentials secure. Notify us promptly if you believe your account or connected workflow has been compromised.

International processing and restricted countries

Tragram is operated from the United Arab Emirates and may use service providers in other countries. Where required, we use contractual and operational safeguards for international transfers.

Tragram is not available in Iran, Russia, Belarus, Myanmar, or North Korea. We may use account, payment, IP, device, and country signals to enforce restricted-country rules and other compliance controls.

Your privacy choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data. You may also request account deletion, unsubscribe from marketing messages, or contact us about privacy questions.

We may need to verify your identity before acting on a privacy request. Some requests may be limited where we must keep records for legal, tax, accounting, security, fraud-prevention, payment, or dispute reasons.

Policy updates

We may update this Privacy Policy as Tragram changes, as legal requirements change, or as we add or remove processors. Material updates will be posted on this page with a new last-updated date.