Refunds
Refund Policy
This policy explains when subscriptions may be refunded and how to request a review.
The standard refund right applies only to your first successful paid subscription purchase. It does not apply to later renewals or additional purchases unless required by law or accepted by Tragram under this policy.
Eligibility
You may request a refund within 14 calendar days after your first successful paid Tragram subscription purchase. The request must relate to the first paid subscription purchase made through Tragram or its supported checkout provider.
A first paid subscription purchase means the first time your account successfully pays for a Tragram subscription after any free trial or unpaid access. The refund window starts when the payment succeeds, not when you first use the service.
What is not refundable
- Renewals after the first paid subscription purchase.
- Second or later purchases, account reactivations, upgrades, add-ons, or plan changes, except where mandatory law requires a refund.
- Trading losses, missed trades, signal provider performance, broker execution, slippage, spreads, liquidity, platform outages outside Tragram's control, or configuration choices.
- Payments connected to misuse, restricted-country access, fraud, abuse of trials, chargeback abuse, or breach of the Terms of Service.
Exceptions we may review
Even outside the standard first-purchase rule, we may review duplicate charges, clear billing errors, payment provider mistakes, or a material Tragram platform failure that prevented access to paid functionality during the paid period.
Approval is discretionary unless applicable law requires a specific outcome.
How to request a refund
Contact support within the refund window and include your Tragram account email or phone number, invoice or payment reference, purchase date, plan name, and a short explanation of the issue.
We may ask for additional information to verify the payment, confirm account ownership, investigate misuse, or evaluate the request.
Processing and access after approval
Approved refunds are returned through the original payment method where possible. Timing depends on the payment provider, payment network, bank, and currency route.
When a refund is approved, Tragram may cancel, downgrade, or disable the paid subscription and related paid features from the refund approval date.
Trials and cancellations
Free trials do not create a refund right because no paid subscription has been charged. You can cancel before a paid subscription starts if the checkout or account settings provide that option.
Canceling a subscription stops future renewals according to the plan terms, but it does not automatically refund past charges unless the charge qualifies under this policy.
Mandatory consumer rights
Nothing in this policy limits non-waivable refund or consumer rights that apply under mandatory law. Where a conflict exists, mandatory law controls.
Refunds
Need a refund review?
Send the payment reference and account details through the contact page so support can check the request against this policy.